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FAQ

Will my recipient receive my receipt?

All receipts are sent via email, unless specifically requested otherwise. If you wish to include your receipt in your bouquet, please make a special note of it to us in the checkout area and we will be happy to include one for you. The only other situation where a price will be indicated in your bouquet is if we are sending it across the border, in which case we must include a customs declarations form.

Do you offer pickups?

We are not currently set up for pickups at this time. However we do have retail partners that carry our products. To locate your nearest LBOR retailer, please contact us at ourgems@littleboxofrocks.com.

Can I pay in Canadian dollars or send a LBOR to Canada?

Yes, please visit the Little Box of Rocks Canadian store.

I received this message at the checkout: "Please contact us for shipping rates." What does it mean?

If you received this message while trying to submit an order, it might be because you are trying to ship to a country we are not currently set up to ship to. In such an instance, please email us to see if we can accommodate you.

You will also receive this message when ordering more than 24 bouquets at a time. For large orders of over 24, please contact us for special bulk pricing. Email us at ourgems@littleboxofrocks.com

Can I order multiple bouquets to send to multiple locations?

Yes, however you will need to place each order separately if you'd like multiple bouquets to be shipped individually. If you order multiple bouquets in one single order, they all must be sent to the same address.

How long will my order take to get to my destination and can I track it?

All orders within the U.S. generally arrive between 3-5 days. A tracking number will be sent to you via email after your order is placed.

International orders typically arrive in 6-10 business days and are not tracked.

*Please note that transit times are a non-guaranteed average. We do not replace or refund missing or stolen packages.

What can I expect after I place my order?

Shortly after your order, you will receive a couple of emails: The first, when your order is received, and the next when your order has been shipped.

We ship orders within 1-3 business days.

Do you ship internationally?

Currently we ship to the United States, Canada, Australia, Europe and South-East Asia. If you'd like to send to a different destination than what is offered, please email us and we will do our best to accommodate you.

The type of bouquet I’m looking for isn’t here. Will you create it for me?

Well, perhaps! While we don’t make up custom bouquets on demand, we are always looking for unique bouquet ideas. If you don’t see the bouquet theme you are looking for, please send us an email to ourgems@littleboxofrocks.com and let us know. You might just find your idea in our store in the near future!

What do you do to ensure that you are socially responsible?

Little Box of Rocks™ is a purpose-driven company built to make a difference with meaningful gifts that are environmentally sound. It’s why we focus so much on creating eco-friendly gifts that we can feel good about selling, and you can feel great about sending. Everything from our reusable, Canadian-made wooden boxes to the paper and packaging products we choose, have been carefully selected to ensure that we are as earth friendly as we can be. We are careful to work with quality suppliers who ensure that the materials they purchase are sourced from mines that have proper mining certificates, and run operations that are safe for people and the environment.

Do crystals actually hold special powers?

Your guess is as good as ours. Many (including us) believe that crystals each hold their own distinct vibrational qualities that can be used to heal, uplift, and inspire. However, just like any other spiritual practice, the belief is in the heart of the beholder, and thus, must be decided by each individual. We do not claim or promise that our bouquets will bring about any type of change, including, but not limited to, any type of healing, personality shifts, or mental health benefits. We do however, hope and intend that our bouquets will inspire positive benefits within all those who associate with us.

How will my recipient know the bouquet is from me?

Every bouquet comes with a unique letter for your recipient to read before opening their bouquet. This letter will be addressed to your recipient and includes your name.

Can I send a bouquet anonymously?

Of course! When ordering, simply fill in the "Sender's Name" portion as "secret sender," and we will be sure your name isn't included.

What if I am not happy with my bouquet?

In the event that you or your recipient are unsatisfied for any reason, please contact us at ourgems@littleboxofrocks.com so we can make things right.

I received a bouquet.  What can I do with my crystals?

So, SO much, my friend! Welcome to a whole new world of fun and magic. For suggestions and ideas on what to do with your new found buddies, meet us over here on our blog.

Ok, about this secret… what am I not supposed to tell?

We ask that you keep the message that you write between you and your sender. We believe that this creates a unique bond and preserves the energy of the bouquet. So, tell your friends that you’ve received a Little Box of Rocks, just don’t divulge the secret!

And in case you're wondering, we won't divulge your secrets either. Our lips are sealed...

Where are you located?

Our head office is in Winnipeg, Canada, but we have a shipping address within the U.S. as well.

*** Please note that the colors, shapes and sizes of our crystals do vary and while we do put careful attention on making sure each of our bouquets are beautiful, they are not guaranteed to be the exact colors and shapes as pictured. We do not replace stones unless broken in shipment. 

Still have questions?

Please contact us at ourgems@littleboxofrocks.com